Last updated: 11/05/2026
This Privacy Policy ("Policy") describes the manner in which Sanvix Technologies Private Limited ("Company", "we", "our", or "us") collects, receives, stores, processes, uses, discloses, and protects information obtained from users ("User", "you", or "your") of the Milko and Milko Biz mobile applications, related websites, software, services, and associated platforms (collectively referred to as the "Application" or "App").
By downloading, installing, registering with, accessing, or using the App in any manner whatsoever, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, you are advised not to access or use the App.
The Company is committed to protecting the privacy and confidentiality of user information and undertakes commercially reasonable measures to safeguard such information in accordance with applicable laws of India.
The App may collect certain personal and non-personal information either directly from you, automatically through your use of the App, or through permissions voluntarily granted by you on your device. Such information may include your name, mobile number, email address, business information, profile details, delivery information, photographs, device information, technical identifiers, usage data, and any other information voluntarily submitted by you while using the App.
In order to facilitate certain features and functionalities, the App may request access to specific device permissions:
The Company may automatically collect certain technical and analytical information regarding your interaction with the App. Such information may include device type, operating system, browser details, IP address, session duration, navigation behavior, pages or screens visited, clicks, interaction patterns, crash reports, performance diagnostics, and similar technical data. This information is collected to improve application performance, enhance user experience, identify bugs and technical issues, maintain security, and optimize services.
The App uses Microsoft Clarity SDK and related analytics technologies to collect anonymized session replay data, heatmaps, user interaction insights, and usage analytics for the purpose of understanding user behavior and improving the functionality, design, usability, and stability of the App. Microsoft Clarity may process certain anonymized or aggregated technical data in accordance with its own privacy practices and policies. The Company does not intentionally permit the collection of sensitive personal information such as passwords, payment credentials, or private contact details through such analytics tools. Users are advised to review Microsoft’s Privacy Policy independently for further information regarding its data handling practices.
The information collected by the Company may be used for purposes including but not limited to:
The Company does not sell, trade, or rent personal information of users to third parties for commercial gain. However, information may be shared with trusted service providers, contractors, hosting providers, analytics partners, communication service providers, legal advisors, auditors, government authorities, or regulatory bodies strictly on a need-to-know basis and solely for legitimate business, operational, legal, compliance, or security purposes. Such third parties may process information on behalf of the Company subject to reasonable confidentiality and security obligations.
The Company may disclose user information where such disclosure is required under applicable law, judicial order, governmental request, regulatory requirement, law enforcement process, or where such disclosure is necessary for the protection of legal rights, prevention of fraud, investigation of unlawful activities, enforcement of agreements, or protection of public safety.
The Company undertakes commercially reasonable technical, administrative, and organizational safeguards to secure user information against unauthorized access, misuse, disclosure, alteration, destruction, or loss. Such measures may include encryption, secure server infrastructure, access restrictions, authentication protocols, monitoring systems, and periodic security reviews. However, no electronic transmission, storage system, or internet-based platform can be guaranteed to be entirely secure or immune from cyber threats, unauthorized intrusions, or technological failures. Accordingly, while the Company endeavors to protect user information, it does not guarantee absolute or perpetual security of data transmitted or stored through the App.
User information shall be retained only for such period as may be necessary for providing services, complying with legal obligations, resolving disputes, maintaining business records, enforcing agreements, or fulfilling legitimate business purposes. The Company reserves the right to retain certain information where required under applicable law or for lawful operational purposes.
You may request access to, correction of, or deletion of your personal information by contacting the Company at support@milko.co.in. Subject to applicable laws, the Company may take reasonable steps to comply with such requests. You may also withdraw permissions granted to the App at any time through your device settings, although withdrawal of certain permissions may affect the availability or functionality of certain services.
The App may contain integrations, links, or references to third-party services, platforms, applications, or websites that are not owned or controlled by the Company. The Company shall not be responsible or liable for the privacy practices, policies, security standards, content, or actions of such third parties. Access to such third-party services shall be at your own risk and subject to their respective terms and privacy policies.
The App is intended only for individuals who are legally competent to enter into binding agreements under applicable law. The Company does not knowingly collect personal information from individuals below the age of eighteen (18) years. If the Company becomes aware that information belonging to a minor has been collected without lawful authorization, the Company reserves the right to delete such information without prior notice.
The Company reserves the right to amend, modify, update, or replace this Privacy Policy at any time without prior notice. The updated version of the Policy shall become effective upon publication within the App or through other appropriate means. Your continued use of the App following such modifications shall constitute your acceptance of the revised Policy.
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or relating to this Policy, the App, or the services provided therein shall be subject to the exclusive jurisdiction of the competent courts located within the territorial jurisdiction where Sanvix Technologies Private Limited maintains its registered office.
To the fullest extent permissible under applicable law, the App and all related services are provided on an "as is", "as available", and "without warranties" basis. The Company makes no express or implied warranties regarding uninterrupted operation, availability, reliability, suitability, merchantability, accuracy, completeness, or fitness for any particular purpose. The Company shall not be liable for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising from or related to the use of, inability to use, interruption of, or reliance upon the App, including but not limited to data loss, unauthorized access, service interruptions, software defects, third-party conduct, or cyber incidents, except to the extent such liability cannot be excluded under applicable law.
If you have questions about this Privacy Policy, please contact us at:
Email: support@milko.co.in
Company: Sanvix Technologies Private Limited