Privacy Policy

Last updated: 30/09/2025

Sanvix Technologies.Pvt.Ltd ("we", "our", or "us") operates the Milko and Milko Biz mobile applications (the "App"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.

1. Information We Collect

• Contact Information: With your explicit permission, Milko may access your phone’s contact list (READ_CONTACTS) to fetch and securely store your customers’ phone numbers. This allows you to add contacts quickly without manual typing. All contact information is stored securely and used solely to provide Milko services. We do not share or sell your contacts to any third parties. You can revoke this permission at any time from your device settings.
• Profile Photos & Media: With your permission, Milko may access your device images (READ_MEDIA_IMAGES) and camera (CAMERA) to let you upload profile pictures or other app-related images. Images are used only within the app and stored securely.
• Location Information: With your consent, Milko may access your device location using ACCESS_FINE_LOCATION (precise) and ACCESS_COARSE_LOCATION (approximate). This is used to auto-fill delivery addresses, provide location-based services, and improve app functionality.
• Phone Calls: If you grant permission (CALL_PHONE), Milko may allow direct calls to your customers. This permission is optional and can be revoked anytime from device settings.
• Session Recordings, Heatmaps & Analytics: Milko uses Microsoft Clarity SDK to collect anonymized session replay data, heatmaps, and analytics. This helps us understand how users interact with the app, improve UI/UX, and identify performance issues. Microsoft Clarity may collect non-personal usage data as per their Privacy Policy. No sensitive personal information (passwords, payment data, or contacts) is collected by Clarity.
• Crash & Performance Data: To help us improve stability and performance.
• Personal Details: Information you provide, such as your name, phone number, and email address. These details are used solely to create and manage your account, process orders, and communicate with you regarding Milko services.
• Usage Data: Screens visited, buttons clicked, navigation patterns, and interactions within the app.

2. How We Use Your Information

• To provide and improve the app’s features and ensure a smooth, personalized experience.
• To allow quick addition of customers from your contacts securely, with your permission.
• To upload and manage profile photos safely within the app.
• To auto-fill delivery addresses and provide location-based services.
• To allow optional calls to customers (if you grant permission).
• To analyze app usage patterns, optimize UI/UX, fix bugs, and improve performance through Microsoft Clarity analytics.
• To send important notifications, updates, and order information.
• To comply with legal obligations and protect rights, property, and safety.

3. Third-Party Services

• We use the following third-party tools in our app:
  • Microsoft Clarity: For session replay, heatmaps, and analytics. Microsoft may collect and process anonymized usage data. More information is available here: https://privacy.microsoft.com/
• You may request deletion of your data via this link or by contacting us at digitalrocketships@gmail.com

4. Data Sharing

We do not sell, trade, or rent your personal data. Limited information may be shared with trusted third-party services to:

• Ensure app availability and performance (hosting providers).
• Understand app usage and improve features (Microsoft Clarity and other analytics).
• Send timely alerts and updates (notification services).

All shared data is handled securely and only for providing and improving Milko services.

5. Data Security

We implement industry-standard measures to protect your data, including encryption, secure servers, and access controls. However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Your Choices

• You can deny or revoke permissions (contacts, media, location, calls) anytime from device settings.
• You may request deletion of your data by contacting us at digitalrocketships@gmail.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

8. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any legal action must be brought exclusively in the courts of the district and state where Sanvix Technologies .Pvt.Ltd is registered.

9. Disclaimer / Limitation of Liability

Milko endeavors to provide accurate and up-to-date information and services. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the app or third-party content. Refer to the latest policy version on our website/app. Consult a qualified attorney for legal advice regarding your circumstances.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 Email: digitalrocketships@gmail.com
🏢 Company: Sanvix Technologies .Pvt.Ltd